EXPECTED SHIPPING DATE
All orders from our BigCartel store are pre-orders, which means the money initially goes towards producing our items and then any profits go towards charity. Orders will ship in approximately two weeks from the date our preorders close, but is subject to change. Our shipping date is ultimately determined by how quickly items are produced and delivered to our shipping mod, which can influence when things actually go out. Gotham Horror Zine reserves the right to extend the approximate shipping date. Production updates and pictures of the products as they come in will be posted to our social medias.
SHIPPING INFOMATION
All zines will ship from Florida, USA.
Only bundles that include physical, flat merch will be mailed. The type of shipping you recieve is determined by whether you decide to ship via letter mail or tracked, flat mailer.
Letter mail will not have tracking, it will be at greater risk for damage, and it will be cheaper.
Tracked, flat mailers will have tracking, less risk for risk, and will be more expensive.
The expected shipping time is 2-5 business days for US and Canada based orders, and 1-3 weeks for international orders.
Note: Some areas may experience delays due to COVID-19 and conflicting world events. Orders are subject to any mail suspensions from USPS and we will contact you if your package is subject to any complications.
Due to international conflict, we will not be shipping to Israel, Russia or Ukraine at this time. Any orders purchased from that area will be refunded.
SOME FAQS
- Help! My package was lost/damaged/missing items.
Gotham Horror Zine is not responsible for any packages that were lost or damaged due to actions by a third party (i.e. the postal service). However, human error is inevitable and we will do our best to find a solution if a package is received with damaged/missing items. If you receive a package with damaged/missing items, please email us with your order number, and pictures of the damaged items (if applicable). We will try to find a solution as best we can!
- Can I get a refund on my package? We will allow any customer to refund an order anytime during the preorder period. We will not be issuing any refunds after that time.